1. Controller Information
Luxury Flooring & Fitting Ltd ("we", "us", "our") is the data controller responsible for your personal data.
For privacy matters, contact us at: info@luxuryflooringandfitting.co.uk.
2. Purposes and Legal Bases for Processing
| Purpose | Data Collected | Legal Basis |
|---|---|---|
| To process orders, deliveries, and payments | name, address, email, phone number, transaction details | Performance of contract |
| To respond to your inquiries and support requests | contact details, correspondence history | Legitimate interest |
| To send marketing materials (if opted-in) | name, email, preferences | Consent (opt-in) |
| To monitor and improve our site (analytics) | IP, browser type, device info, cookies | Legitimate interest |
3. Information We Collect
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Information you provide: name, contact, billing/delivery address, email, phone, order and inquiry details.
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Automatically collected: IP address, device/browser data, cookies and usage analytics.
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Payment data: processed securely via third-party payment processors—full payment details are not stored by us.
4. Recipients & International Transfers
We may share data with:
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Payment and delivery providers (e.g., Stripe, courier partners).
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IT service providers hosting or managing the website, email, or CRM systems.
We ensure appropriate safeguards for any transfers outside the UK, including standard contractual clauses if required Parterre Flooring Systemsmayerbrown.comico.org.uk+3novafloor.us+3Harper James+3.
5. Retention Period
Your personal data will be retained only as long as necessary for the purposes above (e.g. order processing, legal obligations, or resolving disputes). Marketing consents are kept until you opt out. We regularly review and securely delete or anonymize data that is no longer required mayerbrown.com.
6. Your Rights
You may exercise the following rights, subject to legal limitations:
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Access your personal data.
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Correction of inaccurate or outdated data.
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Deletion of data (“right to be forgotten”).
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Restriction or objection to processing.
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Data portability.
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Withdraw consent (where processing is based on consent).
If you wish to exercise these rights, email privacy@luxuryflooringandfitting.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
7. Cookies & Tracking
Our site uses cookies to enable functionality, analytics, and optional marketing. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (if available).
8. Security
We implement rigorous technical, administrative, and organizational measures to safeguard your personal data against unauthorized access, disclosure, or loss. However, no internet transmission is entirely secure—if a breach occurs, and where legally required, we will notify affected parties and the ICO without undue delay.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in laws or our data processing practices.
