1. Introduction
Welcome to Luxury Flooring & Fitting Ltd ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website https://luxuryflooringandfitting.co.uk and any products or services purchased from us.
By accessing our site or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our website.
2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding contract under UK law to place an order on our site.
3. Products & Services
We aim to ensure all descriptions, images, and prices of products are accurate. However, variations in colour, texture, and finish may occur due to manufacturing processes or display settings.
We reserve the right to:
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Modify or discontinue products without notice.
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Refuse orders at our discretion.
4. Pricing & Payment
All prices are in GBP and include VAT unless otherwise stated. Payment must be made in full at checkout using our approved payment methods.
We reserve the right to change prices at any time, but confirmed orders will not be affected.
5. Ordering Process
Your order is considered accepted once you receive an order confirmation email from us.
If we cannot fulfil your order (e.g., due to stock shortages), we will notify you and offer an alternative product or a full refund.
6. Delivery
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Delivery times are estimates only.
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We are not liable for delays caused by events outside our control.
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You must ensure accurate delivery information is provided.
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If delivery cannot be completed due to incorrect details or restricted access, a redelivery fee may apply.
Full delivery details and guidance are available on our Delivery Information page.
7. Fitting Services
Where fitting is provided, our installers will carry out work with reasonable skill and care. You are responsible for ensuring the site is ready and accessible at the agreed time. Additional charges may apply for delays or extra work outside the agreed scope.
8. Returns & Cancellations
Your rights under the Consumer Contracts Regulations 2013 apply.
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You have 14 days from delivery to cancel your order, except for goods made to order or cut to your specifications.
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Returned goods must be in unused condition and original packaging.
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Return costs are your responsibility unless the item is faulty or incorrect.
9. Warranty
Products may come with a manufacturer’s warranty. Please refer to product pages or warranty documents for specific terms.
10. Limitation of Liability
We are not liable for:
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Losses not caused by our breach.
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Indirect or consequential losses.
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Business losses (loss of profit, revenue, contracts).
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities which cannot be excluded by law.
11. Intellectual Property
All content on our website (text, images, graphics, logos) is our property or used under licence. You may not copy, reproduce, or distribute without our written consent.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
